Use Cases/Product Managers

LogMark for Product Managers

User quotes, feature ideas, and edge cases captured without leaving your meeting.

The Problem

You're on a customer call when they describe a workflow that breaks your assumptions. You need to capture the exact quote, the feature implication, and the edge case - but you're also listening, asking follow-up questions, and managing the conversation. Opening a doc or typing in Jira means losing the thread.

After the call, you reconstruct what you remember. The exact phrasing is gone. The edge case that felt important is fuzzy. The connection to last week's similar feedback from a different customer is lost entirely.

Why LogMark

A global hotkey means you capture without leaving your video call or screen share. Entry types separate observations (log), ideas, and decisions naturally. Route to product areas for automatic organization. Search by customer tag or feature area later.

Workflows

User quote capture during calls

+onboarding "I tried three times before I found the settings" #user-feedback #friction
+payments "we need to export invoices as CSV, our accounting tool requires it" #user-feedback #feature-request

Feature idea capture

+dashboard i: what if we showed completion rate instead of raw count #engagement

Edge case logging

+payments b: enterprise customers with multiple billing entities can't split invoices

Decision logging

+roadmap d: deprioritizing dark mode -- low user demand relative to effort, revisit in Q3

Sprint planning notes

+sprint-14 t: write acceptance criteria for invoice export
+sprint-14 t: schedule user testing for new onboarding flow

Notation Guide

+onboarding, +payments, +dashboard - Product area routing
+roadmap, +strategy - Domain routing for meta-level thinking
#user-feedback, #feature-request, #friction - Cross-cutting tags
#enterprise, #smb, #trial-user - Segment tags
t:, b:, d:, i: - Quick entry types

Example Day

9:30 AM
Morning review before standups.
t: follow up with enterprise customer on invoice issue +payments t: review analytics for onboarding A/B test +onboarding
10:00 AM
During a customer call, capture without breaking eye contact.
+payments "we process 200 invoices monthly, manual export takes a full day" #enterprise #user-feedback
11:30 AM
After the call, capture the implications.
+payments i: invoice export is a retention risk for enterprise -- they'll churn without it +payments d: moving invoice export to next sprint -- two enterprise accounts blocked
2:00 PM
Sprint planning surfaces a conflict.
+roadmap d: cutting scope on dashboard v2 to fit invoice export -- dashboard ships with basic metrics only
4:00 PM
Reviewing feedback patterns.
+onboarding i: three different customers mentioned settings discovery this month -- pattern

Coming Soon

Jira Integration

Capture to Jira with route mapping. +payments t: invoice export creates a Jira issue in the right project automatically.